Call Center Representative - Staff
About the job
Accountable for:
- Responding, and serving all Arab Bank Client enquiries and prospects either by E-mail or both (E-mail & Phone).
- Handling all client complaints in a timely manner at the highest quality standards
- Provide information on all Bank Products to existing & potential clients.
- Selling bank products and services, and generate quality service opportunities.
- Resolve customer complaints, either directly or conjointly with the other concerned dept’s.
- Execute client instructions as per Arab Bank P&P’s.
- Identify & forward customers feedback, and contribute to process improvement.
Job Requirements:
- From 0-2 years experience in a related field.
- Bachelor degree from a reputable university.
- Excellent Communication.
- PC Literate (Excel, Internet, word, PowerPoint, ETC…).